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On Demand

CX Insight Managers

Senior Customer Experience (CX) researchers who map the full customer journey to surface moments of delight and opportunities for improvement
On Demand

CX Insight Managers

Senior Customer Experience (CX) researchers who map the full customer journey to surface moments of delight and opportunities for improvement
ABOUT THIS ROLE

A Customer Experience (CX) Insights Expert will conduct customer experience research to gather insights from mapping your customers’ decisions, preferences, needs, emotions and pain points along their brand journey which will inspire actions that can increase customer satisfaction and loyalty.

A Customer Experience Insights Manager On Your Team

Let's find your perfect match!
Talk to SIVOs On Demand Talent team

From brand experience assessments and journey mapping to cross-functional CX assets and action plans, a fractional CX Insights Manager gives your team the research firepower to put the customer first

Brand Experience Assessment
Evaluates the state of your customer experience at every touchpoint and decision juncture, identifying where the brand is delivering and where it is falling short
Customer Journey Mapping
Charts the full path customers take with your brand, capturing decisions, emotions, needs, and pain points at every touchpoint
CX Opportunity Identification
Pinpoints the customer experience gaps and moments of truth that matter most, so your team knows exactly where to focus for maximum impact
CX Asset Development
Delivers the customer personas, journey maps, opportunity roadmaps, and action plans your cross-functional team needs to act with confidence
Action Plan Development
Facilitates and guides your team to transform insights into concrete, customer-centric plans that inspire business strategies
CX Project Management
Owns the full customer experience research process from project kick-off to insights delivery, including vendor coordination and cross-functional collaboration
On Demand Talent

CX Insight Managers

Drive Impact

Director, Consumer Insights
Whole Foods

"SIVO does an incredible job bubbling the insights up to a compelling story and bringing the insights to life in a way that everyone can understand and digest."

Peter Everett
Chief Growth Officer
Astride Health

"I wish this tool was available when I was running global brands in huge categories. Access to this kind of insight – at this speed and cost – would have enabled my teams to move off of hunches and instead work on informed insight. Until now, that level of insight has been too expensive and too burdensome to do across markets"

Betsy Frost
CEO
Q Mixers

"This is the best articulation of the tension we are trying to solve."

Hannah Robins, CMO

"These positioning territories are fascinating. We are here to unlock significant growth for Q Mixers"

Chief Marketing Officer

"It was a real opportunity to bring it in and prove out the capabilities of consumer insights and at the same time, I was going to get the best talent at the right time. The team at SIVO curated an expert that was a great match for me and my team would say she was a Godsend! In fact, my team would sacrifice a lot before giving up this Talent."

VP of Innovation
Wells Enterprises, Inc.

"SIVO On-Demand Talent has been an amazing partner who’s provided us with an exceptional insight professional to lead innovation insights. The creativity, leadership, insight, honesty, and flexibility she’s been able to bring to the table day one has been phenomenal. Since we’re not currently able to hire someone full time, this was a perfect match for us”

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A Customer Experience (CX) Insights Manager will conduct customer experience research to gather insights from mapping your customers’ decisions, preferences, needs, emotions and pain points along their brand journey which will inspire actions that can increase customer satisfaction and loyalty.

Chief Marketing Officer
CPG

"It was a real opportunity to bring it in and prove out the capabilities of consumer insights and at the same time, I was going to get the best talent at the right time. The team at SIVO curated an expert that was a great match for me and my team would say she was a Godsend! In fact, my team would sacrifice a lot before giving up this Talent."

On Demand Talent

CX Insight Managers

Drive Impact

CASE
Beverage

Entering New Markets Through Data Analytics

Entering a new global market requires extensive and advanced data analysis across many datasets and sources, to understand the advantages and barriers to entry.
CASE
Sport & Wellness

How Astride Health Moved from a Broad Audience to a Clear Growth Target

Identifying the consumers most ready to invest in long-term health using NextGen Intelligence

Frequently Asked Questions

Find answers to the most common questions about On Demand CX Insight Managers

What kinds of industries do your CX Insights Managers work across?

SIVO On Demand CX professionals have worked across a wide range of categories including CPG, retail, healthcare, financial services, and more, bringing cross-industry experience that often surfaces perspectives your internal team hasn't considered

Can I hire a CX Insights Manager for a single project?

Absolutely! Engagements are scoped around your actual needs, whether that's a one-time journey mapping initiative or ongoing fractional CX support across multiple workstreams

How does the CX Insights Manager matching process work?

We match based on your industry, the scope of your CX program, and the specific deliverables you need, drawing from a pool of vetted professionals with hands-on experience in CX research and journey mapping

What is a fractional Customer Experience Insights Manager?

A fractional CX Insights Manager is a senior researcher specializing in customer experience, available to your team on a project or part-time basis, giving you dedicated CX expertise without the commitment of a permanent hire

Looking to hire a
CX Insights Manager?

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