A Customer Experience (CX) Insights Expert will conduct customer experience research to gather insights from mapping your customers’ decisions, preferences, needs, emotions and pain points along their brand journey which will inspire actions that can increase customer satisfaction and loyalty.



From brand experience assessments and journey mapping to cross-functional CX assets and action plans, a fractional CX Insights Manager gives your team the research firepower to put the customer first
A Customer Experience (CX) Insights Manager will conduct customer experience research to gather insights from mapping your customers’ decisions, preferences, needs, emotions and pain points along their brand journey which will inspire actions that can increase customer satisfaction and loyalty.
"It was a real opportunity to bring it in and prove out the capabilities of consumer insights and at the same time, I was going to get the best talent at the right time. The team at SIVO curated an expert that was a great match for me and my team would say she was a Godsend! In fact, my team would sacrifice a lot before giving up this Talent."
SIVO On Demand CX professionals have worked across a wide range of categories including CPG, retail, healthcare, financial services, and more, bringing cross-industry experience that often surfaces perspectives your internal team hasn't considered
Absolutely! Engagements are scoped around your actual needs, whether that's a one-time journey mapping initiative or ongoing fractional CX support across multiple workstreams
We match based on your industry, the scope of your CX program, and the specific deliverables you need, drawing from a pool of vetted professionals with hands-on experience in CX research and journey mapping
A fractional CX Insights Manager is a senior researcher specializing in customer experience, available to your team on a project or part-time basis, giving you dedicated CX expertise without the commitment of a permanent hire
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